Privacy Policy

Introduction

K'Ama Direct, operated by K'Ama Auto Grp LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle auction brokerage services and website.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information You Provide

When you submit a vehicle request or use our services, we collect:

• Contact Information: First name, last name, email address, phone number
• Vehicle Preferences: Vehicle make, model, year range, condition preferences, budget, special requirements
• Communication Preferences: Preferred method of contact (email, text, WhatsApp, phone)
• Referral Information: How you heard about us, referral source details
• Account Information: Login credentials, authentication data

Automatically Collected Information

When you access our website, we automatically collect:

• Usage Data: Pages viewed, time spent, navigation patterns
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, referring URLs

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Search for vehicles matching your criteria, manage auction bids, coordinate vehicle delivery
• Communication: Send status updates, found vehicle notifications, service-related messages
• Customer Support: Respond to inquiries, resolve issues, provide assistance
• Service Improvement: Analyze usage patterns, improve user experience, develop new features
• Legal Compliance: Meet legal obligations, prevent fraud, protect rights and safety
• Marketing: Send promotional communications (only with your consent, and you can opt out anytime)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us (email service providers, payment processors, hosting services)
• Auction Houses: Only information necessary to complete vehicle purchases on your behalf
• Shipping Companies: Contact information needed for vehicle delivery coordination
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments and updates
• Limited access controls to personal data
• Secure backup and recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Privacy Rights

General Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

European Residents (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the rights listed above, plus:

• Right to lodge a complaint with a supervisory authority
• Right to restrict processing of your personal data

To exercise any of these rights, please contact us at info@kamaautogrp.org

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

Typical retention periods:

• Active Requests: Duration of service plus 3 years
• Completed Transactions: 7 years (tax and legal requirements)
• Marketing Communications: Until you opt out
• Account Data: Until account deletion is requested

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use include:

• Email delivery services (for notifications)
• Authentication providers (for secure login)
• Analytics services (to improve our service)
• Payment processors (for secure transactions)

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: